To reach your loan servicer, Dovenmuehle (DMI), we recommend you use the following method to report a hardship. Request forbearance assistance:

1. Visit the Loans Solution Center
2. Login to your account with your username and password Please note: If you do not have an account, you must register as a new user.
3. Have your 10-digit loan number available as you will need this to complete any requests through the site or by phone

View the portal guide to help you through the process. If you need to reach out to Dovenmuehle by phone, call 866-397-5370. Please be prepared for long wait times. Additional Resources Financial Protection Bureau (CFPB) • Mortgage and Housing Assistance website